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Soekarno-Hatta Airport is a Safe and Comfortable Place Thanks to the Implementation of the Main Values ​​of AKHLAK

13 Dec 2021

After returning a check of Rp. 35.9 billion, the cleaning service officer again showed honesty, returning the wallet that was left behind containing around Rp. 130 million

Jakarta - PT Angkasa Pura II (Persero) appreciates all airport staff who have provided the best service to airplane passengers and visitors.

One of the best forms of service is shown by Raynaldi who works as a cleaning service at Terminal 3 of Soekarno-Hatta Airport.

On December 9, 2021, Raynaldi found a wallet containing foreign currency equivalent to Rp130 ​​million in one of the toilets in Terminal 3. After that, according to procedure, he handed over the scattered items to aviation security (Avsec) personnel, who then returned the wallet and its contents. to the owner.

Previously, a cleaning service named Halimah also found a check worth Rp. 35.9 billion at Terminal 2 of Soekarno-Hatta Airport. The check is then returned to its owner.

Some time ago, a cleaning service officer named Rivan also found a passenger bag containing IDR 20 million in cash at Terminal 3 of Soekarno-Hatta Airport. The bag and its contents have been returned to the owner.

President Director of AP II Muhammad Awaluddin said airport staff such as Raynaldi and Halimah had made Soekarno-Hatta Airport a comfortable place.

"We are very grateful to all airport staff, including Raynaldi and Mrs. Halimah who have been able to provide a sense of security and comfort and provide the best service to airplane passengers, making Soekarno-Hatta Airport a safe and comfortable place. If goods are left behind at AP II airport, we urge passengers to report immediately to airport staff and ensure that the necessary assistance will be provided. AP II Airport has also been equipped with CCTV at various points to maintain security and monitor leftover goods," said Muhammad Awaluddin.

Besides Raynaldi and Mrs. Halimah, other staff at airports managed by AP II have also provided the best service. During the January - December 2021 period, AP II airport staff found as many as 150 items, most of which were left / scattered at Soekarno-Hatta Airport.

"We are proud and grateful to AP II airport staff for showing the implementation of the main values ​​of AP II HR in working as emphasized by the Minister of SOEs, namely practicing the values ​​of Amanah, Competent, Harmonious, Loyal, Adaptive and Collaborative or known as AKHLAK," said Muhammad Awaluddin.

Muhammad Awaluddin added, "Through the application of AKHLAK as the basic guideline and personal values ​​of each employee, AP II can become stronger as an airport manager in Indonesia and achieve its vision as an Airport Enterprise Leader in The Region in 2024."

Airport reputation
The service and application of moral values ​​by all staff is also able to maintain the reputation of Soekarno-Hatta Airport as an airport that is able to provide the best customer experience for travelers.

Soekarno-Hatta Airport is not only equipped with the latest facilities with state of the art technology in line with AP II's digital transformation, but is also strengthened by dedicated human resources in carrying out the work.

"AP II expresses its gratitude to the people who have helped maintain the reputation and good name of Soekarno-Hatta Airport. AP II is committed to continuing to provide the best service, to continue to improve the competitiveness of Soekarno-Hatta Airport in the region," explained Muhammad Awaluddin.

Meanwhile, PT Angkasa Pura Solusi (APS) which oversees the cleaning service officers at Soekarno-Hatta Airport and other AP II airports will give awards to 150 officers who have reported items left behind/scattered at the passenger terminal.

"This award is a form of our appreciation to officers who have been honest and apply the main value of AKHLAK in carrying out their duties. This award is also part of a series of 10 decades of APS," said APS President Director Dorma Manalu.