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Through the Digital Leading Program, PT Angkasa Pura II Launches Airport ID at Soekarno-Hatta Airport This Year

26 Jan 2021

Jakarta - PT Angkasa Pura II (Persero) set 2021 as the era of business recovery (Business Recovery) after last year was a period of maintaining business (Business Survival).

AP II President Director Muhammad Awaluddin said the COVID-19 pandemic hit throughout last year and at the beginning of this year, but conditions this year are believed to improve.

"We are optimistic about the climate in the aviation sector
 It will be better in 2021 in line with the vaccination programs in many countries including Indonesia, so it is right for AP II to start Business Recovery, "said Muhammad Awaluddin.

During this Business Recovery period, the company set the theme REFOCUS 2021 which is an acronym for Recovering The Business Rapidly (fast business recovery); Fostering The Operational Leadership (strengthen solidity and operational skills); and Digitalizing Customer Experience (utilizing technology in every aspect of customer service).

Muhammad Awaluddin said that through the flagship 'REFOCUS 2021 - New Focus, New Energy', AP II is running three main programs.

"The three main programs, one of which is Leading Digital, is an effort to increase the use of technology to create a Digital Experience for travelers, airport visitors, and airport staff in each stakeholder," said Muhammad Awaluddin.

The AP II Digital Leading Program is also in line with the Ministry of SOEs' encouragement for SOEs to implement digitalization in every aspect, including to accelerate the economy while continuing to prioritize health protocols.

Airport ID
In the Leading Digital program, one of the main innovations that AP II will launch this year is the Airport Single Identity (Airport ID).

Every traveler, airport visitor, and staff / workers at the airport can get an Airport ID to access various services at the airport, ranging from simpler and easier departure and arrival services, flight-related services, services in the 3T area (transportation, travel, tourism) , to third party services such as hotels, public transportation and health.

On the other hand, through this Airport ID, PT Angkasa Pura II can get to know customers with the Know Your Customer (KYC) concept, provide smooth processes at the airport (Seamless Experience), improve security aspects, and provide more personalized services (Personalized Services). .

"This Airport ID implementation is the first in Indonesia, and at the initial stage it is at Soekarno-Hatta Airport which has a complete ecosystem to accommodate various needs. The next stage, will be introduced at other airports, "explained Muhammad Awaluddin.

Currently Airport ID is still being refined before being released to the public in Q2 / 2021.

DROID Platform
AP II also emphasizes the readiness to digitize and develop information infrastructure for the operational aspects, through a digital platform development program called Digitally Ready for Operation and Infrastructure Development or DROID Platform.

The DROID Platform is implemented through the development of 3 applications at once, namely: Indonesia Airports mobile platform (INAirport), mobile platform for internal operations (iPerform) and Smart Airport Collaborative Decision Making (A-CDM).

INAirport is an application to provide AP II airport services and information for travelers, while iPerform is an internal operation application to support employee work in all units including monitoring airport operations in real time.

The Smart A-CDM is a platform between airport stakeholders to support the concept and implementation of A-CDM at Soekarno-Hatta Airport.

Through Smart A-CDM, stakeholders at Soekarno-Hatta Airport can share data and information on one platform related to airport operations and flights.

Stakeholders connected to A-CDM include AP II as an airport operator, AirNav Indonesia as a provider of flight navigation services, airlines, and ground handling as a provider of ground airline operational services.

Through A-CDM all flights, both take off and landing, can be planned properly, starting from the check-in location for passengers, departure gates, aircraft parking locations, baggage handling, arrival gates and so on, all of which are adjusted to the flight schedule.

"Soekarno-Hatta Airport consists of 3 passenger terminals where under normal conditions there are 1,200 flights per day with around 150,000 - 200,000 passengers, and the output of Smart A-CDM is to maintain a high level of flight schedule accuracy (on-time performance / OTP) from airlines that have an impact on improving service to passengers and optimizing aircraft and airport operations, ”explained Muhammad Awaluddin.

A number of innovations to support the Leading Digital program will also be introduced in the near future to strengthen AP II's position so that it can become the market leader for airport operators in ASEAN by 2024.