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Able to Adapt in the Middle of a Pandemic, PT Angkasa Pura II Services Are Recognized by Travelers

04 Oct 2020

Jakarta - Services at 19 airports of PT Angkasa Pura II (Persero) in the midst of the COVID-19 pandemic are considered to be able to meet traveler expectations.
In line with this, PT Angkasa Pura II received the “Gold Winner - Customer Satisfaction” award in the BUMN Brand Award 2020. The award was given after the respondent gave the highest score for the quality of service provided by PT Angkasa Pura II airport.
PT Angkasa Pura II President Director Muhammad Awaluddin said the company's success in adapting to the midst of a pandemic was key in maintaining and improving services to travelers.
"This pandemic situation has made PT Angkasa Pura II make adjustments to almost all services and facilities at the airport, which are now focusing on physical distancing, health screening, touchless processing, people protection and facility cleanliness and sanitizing. The five fokut must be carried out properly without exception. "
"PT Angkasa Pura II also hopes for the support of the community and travelers so that health protocols can be strictly applied at the company's airports. We want the airport to remain a safe and comfortable place, ”explained Muhammad Awaluddin.
As for one of the airports managed by the company, namely Soekarno-Hatta Airport, the Safe Travel Barometer has been assigned a score of 4.09 (out of 5) for implementing protocols for the prevention of COVID-19.
Support the community in dealing with COVID-19
Meanwhile, one of the focuses of PT Angkasa Pura II (Persero) in the midst of this pandemic is to also contribute to providing support and assistance to the community in facing challenges due to COVID-19.
Director of Finance of PT Angkasa Pura II Wiweko Probojakti said the support and assistance provided was mostly to prevent and break the chain of spreading the virus, then for first aid for people who were exposed, and also in helping to run education in the midst of this pandemic.
PT Angkasa Pura II's efforts are one factor that encourages the company to receive the "Gold Winner Social Economy Contribution" in the BUMN Brand Award 2020, as well as the "Best PKBL for Indonesia CSExPKBL Award 2020 with Oustanding Program in Quality Education & Training" in the Indonesian arena. CSR PKBL Award 2020.
"Social contribution to society is an important thing that the company, including PT Angkasa Pura II, must do, especially in the midst of this pandemic. We must face the COVID-19 pandemic hand in hand, "said Wiweko Probojakti.
As for the period January - August 2020, the assistance provided by PT Angkasa Pura II was in the form of personal protective equipment (PPE), including various types of masks, hands, hazmat suits and so on. Other assistance includes vitamins, thermal guns, manual sprayers for disinfectants, portable sinks, basic necessities, construction of isolation rooms, medical equipment, boots, etc. including cash assistance.
Meanwhile, other assistance is in the form of Integrated Online Education Facilities (SPOT) to facilitate online or online learning facilities in areas that are in need.
"The presence of SPOT is to help students so that education can continue to run smoothly amid the COVID-19 pandemic. We hope that this small step can then move even bigger with the initiation of various parties, "explained Wiweko Probojakti.