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These are 10 New Habits of Aircraft Passengers at PT Angkasa Pura II Airport During the Adaptation Towards New Normal

13 Jun 2020

Jakarta - The global pandemic of COVID-19 brought changes in the world aviation sector, including in Indonesia.

In Indonesia, national aviation stakeholders respond to the pandemic by adapting so that flight operations in particular are maintained.

Passenger aircraft, for example, adapt new habits to get to the new normal by changing behavior that prioritizes aspects of health and hygiene.

"The sight of airplane passengers stopping in front of an automatic hand sanitizer engine and then cleaning hands is common. They now pay more attention to health and hygiene aspects, "explained President Director of PT Angkasa Pura II (Persero) Muhammad Awaluddin.

Following are the new habits of aircraft passengers and visitors at PT Angkasa Pura II airports:

1. Use a mask
The use of masks is also a new habit for airplane passengers, even it is a must. Passengers wear masks from the airport to when they are on the plane.

2. Wash your hands frequently
Aircraft passengers and airport visitors are more likely to wash their hands using both hand sanitizers and running water in the sink.
Since the pandemic was announced in March 2020, PT Angkasa Pura II has provided up to 355 automatic hand sanitizer machines in 19 airports managed by the company.
In addition, PT Angkasa Pura II also added 53 wash basins to complement existing sinks in toilets and other places.

3. Implement physical distancing
Passengers now understand the importance of physical distancing. In the waiting room (boarding lounge) or at queue points, airplane passengers apply physical distancing even sometimes without being reminded.

4. Undergoing PCR Test or Rapid-test
During this new habit of adaptation, every passenger of the aircraft must carry out a PCR test with a negative COVID-19 result and a rapid-test with a non-reactive COVID-19 result.

5. Bring documents as travel conditions
For passengers on domestic routes currently required to bring identification and PCR test documents (valid for 7 days at the time of departure) or rapid-test (valid for 3 days at the time of departure) for inspection at the airport.

6. Arrive 2-3 hours early
In the midst of a pandemic, aircraft passengers also adhere to flight procedures determined by the government.

"Compared to normal conditions, airplane passengers now arrive at the airport much earlier to process departures. Like for example at Soekarno-Hatta Airport, it is usually possible they arrive 1 hour before domestic departure, now prospective passengers are already at the airport 2-3 hours before departure. "

7. Choose touchless services
During this pandemic, contact with various objects must be reduced. Passenger aircraft also chose it as a new habit. Following this, PT Angkasa Pura II provides touchless facilities such as foot pedal buttons on the elevator, automatic sink, automatic hand sanitizer machine and so on.

8. Measuring body temperature
Body temperature measurements carried out by aircraft passengers are now commonplace at PT Angkasa Pura II airport. At all PT Angkasa Pura II airports there are currently 82 thermos gun devices and 29 thermal scanners to measure passengers' body temperature.

9. Self check-in
Independent check-in is a new habit in the midst of the COVID-19 pandemic. In all PT Angkasa Pura II airports, every month passengers who self-check in in the middle of this pandemic range from 1,000 to 2,000 passengers, or 10% more than the total passengers during flight restrictions.

10. Cashless Transactions
Passenger planes currently transact cashless more often, not using banknotes or coins to reduce the risk of spread. Cashless transactions also avoid cashiers and customers making physical contact with each other.

PT Angkasa Pura II will soon launch Travelation to examine documents digitally. Through Travelation, prospective aircraft passengers can upload the required files as a condition of being allowed to fly.

Muhammad Awaluddin said digitization in all aspects had become a necessity especially during these conditions.

"The demand is efficiency in terms of time in the midst of additional procedures that must be followed by aircraft passengers, and one of the solutions is through Travel," explained Muhammad Awaluddin.