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PT Angkasa Pura II Speeds Implementation of Digital Travel Document Check

05 Jun 2020

The simulation involved 400 Garuda Indonesia passengers who registered for Travelation

Jakarta - PT Angkasa Pura II (Persero) is preparing a Pre-Clearance Document Information System in order to digitally check passenger flight documents for domestic routes in the midst of the COVID-19 pandemic.

In the midst of this pandemic every prospective passenger on a domestic route plane must have the additional documents required to be able to travel. At the moment the document checking is done at the airport, and PT Angkasa Pura II is building a system so that the checking is done digitally.

PT Angkasa Pura II President Director Muhammad Awaluddin said the digital checking was aimed at simplifying procedures but still being carried out strictly, and improving customer experience.

"Our target after 7 June 2020 can be done digitally checking documents at Soekarno-Hatta Airport. This is not something that has been planned for a long time, but it must be implemented quickly while ensuring that the examination is carried out strictly and prioritizes the principle of caution.

"The document requirements for this flight can become a new normality so that in order to maintain the customer experience at the airport, PT Angkasa Pura II must quickly be able to implement digital inspection. With digitalization, the procedure can be simpler but still strict, "said Muhammad Awaluddin.

The company continues to prepare quickly and thoroughly, including conducting routine simulations almost every day since May 31, 2020, and on June 4-5, 2020 simulations were carried out involving Garuda Indonesia passengers at Terminal 3 Soekarno-Hatta.

Garuda Indonesia has informed prospective passengers on 2 flights that the required travel documents can be uploaded to the Travelation application, namely: RT-PCR (negative COVID-19 results) or rapid test (non-reactive COVID-19 results) which are still valid, Letters Exit Permit (SIKM), travel statement and travel letter from the institution / agency.

During 4-5 June 2020, as many as 400 passengers have registered at Travelation, which indicates that passenger interest is quite high on the digital document checking system.

As for Saturday, June 6, 2020, another simulation involving Garuda Indonesia passengers was carried out on 6 flights with a total of 300 passengers.

Digital Inspection
Through the Pre-clearance Document Information System, prospective aircraft passengers can upload travel documents through the Travelation application to then be inspected for initial approval (pre-cleareance).

"In the Travelation application, passengers register and upload documents to get Pre-Clearance in the form of a QR Code on a smartphone or gadget. Then, the QR Code is checked by Checkpoint 1 at the airport, "said Muhammad Awaluddin.

Then at the next checkpoint all physical documents are checked again including health related documents, to get Clearance from the Ministry of Health Port Health Office (KKP Ministry of Health). In the future, Clearance will also be given digitally.

The next process is the passenger checks in by showing the Clearance and other documents to the airline.

"The ultimate goal is full digitalization from registration outside the airport to the process of checking in at the airport. Then, passengers enter the boarding lounge to prepare to board the plane, "said Muhammad Awaluddin.

Garuda Indonesia VP Ground Services Engelin Yolanda Cardinal said, "Digital document checking is a form of utilizing information technology that can make the domestic departure process simpler while still fulfilling procedures. Garuda Indonesia collaborates with PT Angkasa Pura II in preparing for the implementation of the document checking system by this digital. "

Meanwhile, in the near future there will also be a simulation involving Citilink Indonesia passengers, a subsidiary of Garuda Indonesia.

One of the Garuda Indonesia passengers who took part in the simulation said the digital inspection made the procedure simpler, more practical and efficient.

"In my opinion this way is more efficient, fast and not complicated. You see, bring a lot of files and afraid of scattered. If online is simpler, more practical and more efficient, "he said.

This digital document check will be conducted first in Soekarno-Hatta and then applied at other airports managed by PT Angkasa Pura II.