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PT Angkasa Pura II Set New Procedure in the Middle of Flight Restrictions, Passenger Departure Process in Soekarno-Hatta Runs Smoothly

19 May 2020

Jakarta - One focus of Soekarno-Hatta Airport is currently serving limited flights on domestic routes to support handling of COVID-19.

A number of procedures have been updated, including those implemented as of May 15, 2020 to ensure that the departure process for domestic route passengers goes smoothly.

As is known, in the midst of this flight restriction, prospective aircraft passengers who are permitted to travel are those who are included in the exclusion criteria and meet the required documents in accordance with SE No. 04/2020 released by the Task Force for the Acceleration of Handling COVID-19.

"The new procedure as of May 15 is to make checking the document requirements more focused and carried out by officials from various elements such as airlines, the Port Health Office [KKP], and others to ensure prospective aircraft passengers meet the requirements or not," said the President Director PT Angkasa Pura II Muhammad Awaluddin.

There are 4 checkpoints in the new procedure, namely: Checkpoint I for verification of travel documents; Checkpoint II examination of documents and physical health related; Checkpoint III validation of all documents and clearance from the CTF; Checkpoint IV when the passenger checks in.

As for May 15-18, 2020, the number of flights in Soekarno-Hatta recorded 625 flights consisting of scheduled flights of international and domestic routes, cargo, repatriation of Indonesian citizens and non-scheduled special flights, with details:

May 15, 2020: 173 flights
May 16, 2020: 161 flights
May 17, 2020: 161 flights
May 18, 2020: 130 flights

"Through the new procedure, the departure process of domestic routes runs smoothly and prioritizes physical distancing. Supervision is still carried out strictly, "explained Muhammad Awaluddin.

PT Angkasa Pura II urges that every passenger who processes a departure always prioritizes discipline when undergoing the process at 4 checkpoints. Passengers are also asked to prepare various documents required before going to the airport.

As for now the KKP has refused the departure of more than 100 prospective aircraft passengers because it does not meet the requirements in SE No. 04/2020

"Already more than 100 potential passengers whose departure has been denied. Since Checkpoint I was under strict examination, there were indeed prospective passengers who still did not carry complete travel documents. Certificate of invalid, starting from the assignment letter and others. There are also prospective passengers who have expired rapid test or PCR, "said Anas Ma’ruf.

In addition, there were hundreds of people who were refused departure because they came directly to Soekarno-Hatta without having a flight ticket and did not carry any of the required documents.

New Normal at the Airport
A number of documents required by prospective passengers to be allowed to travel amid flight restrictions are listed in full in SE No. 4/2020, including airplane tickets, official certificates, COVID-19 free letters, and so forth.

Muhammad Awaluddin said that PT Angkasa Pura II was preparing a system so that document checks could be carried out digitally.

"At this time passengers come to the airport to be then manually checked by officers. We are currently preparing so that in the future all required documents can be uploaded to the Indonesia Airports application. After uploading documents, passengers will receive a QR Code. "

Muhammad Awaluddin said the passenger departure procedure was likely to be New Normal for the aviation industry amid the global pandemic COVID-19, therefore PT Angkasa Pura II prepared that its implementation could be simple but remained rigorous through digitalization.

"Digitalization in the examination of aircraft passenger documents in the midst of flight restrictions is also one of PT Angkasa Pura II's smart airport programs. Since 4 years ago we have been carrying out digital transformation to realize smart airports in Indonesia, therefore we are ready to anticipate the New Normal scenario amid the COVID-19 pandemic, "said Muhammad Awaluddin.

The entire New Normal protocol is currently being prepared by PT Angkasa Pura II and will be submitted to the Ministry of SOEs on May 25, 2020. The application of the protocol is of course based on government decisions and the Task Force for the Acceleration of Handling COVID-19.

The new procedure for processing domestic passenger departures received appreciation from the Coordinating Minister for PMK Muhadjir Effendy who reviewed Soekarno-Hatta on May 16, and COVID 19th Task Force spokesman Achmad Yurianto who saw firsthand the procedure on May 17.