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Christmas and New Year Transport Period 2019/2020, PT Angkasa Pura II Ensures Domination of Digital Infrastructure Will Color Operations and Services at 16 Airports

05 Dec 2019

Jakarta - PT Angkasa Pura II (Persero) is preparing to welcome the implementation of Christmas and New Year Transport (Nataru) on 19 December 2019 to 6 January 2020.

During the high season, the number of airplane passengers at 16 airports managed by the company was estimated at 5.59 million people with aircraft movements of up to 42,379 flights.

PT Angkasa Pura II President Director Muhammad Awaluddin said the number of passengers and aircraft movements during this period increased compared to normal conditions on normal days.

"We are ready to welcome the high season in the Nataru 2019/2020 Transport Period, and are optimistic that service at all PT Angkasa Pura II airports can be maintained even better compared to previous years because digitization in aspects of operations and full service has been implemented," said Muhammad Awaluddin.

The implementation of full digitalization at PT Angkasa Pura II airports is focused on three things, namely People, Process, and Facilities so that Nataru Transportation runs smoothly.

Regarding People's readiness, in this Nataru Transport PT Angkasa Pura II alerted 10,240 personnel in the field, consisting of 1,089 technical personnel, then 4,564 operational personnel and 4,587 service personnel.

Some personnel are even equipped with digital gadgets to speed up the work process and coordination. Personnel with digital gadgets are known as Digital Officers with Digital Devices (DODD), also commonly called DiLan Officers (Digital Serving), including those who serve as Aviation Security, Terminal Services and Safety, Risk & Quality Control.

In the digital gadget there is a special internal application of PT Angkasa Pura II to monitor operational activities and services in the field and to coordinate with various work units so that service and security are maintained.

"On an ongoing basis, PT Angkasa Pura II has increased the capacity and capability of personnel, including DiLan Officers, so that work can be completed more quickly. Personnel in the field are the spearhead in maintaining service and safety standards especially during the long holiday season such as the Nataru Transport Period, "said Muhammad Awaluddin.

Meanwhile related to the Process, PT Angkasa Pura II increased coordination with all other stakeholders, especially regulators, airlines, the TNI / Polri, Customs and Excise, Quarantine, Immigration, and other institutions in order to provide maximum service.

As for facilities, PT Angkasa Pura II currently operates Terminal Operation Center (TOC) at airports managed by the company.

Specifically at Soekarno-Hatta Airport, there are 4 TOCs, namely in Terminal 1, Terminal 2, Terminal 3 and Cargo Terminal and also added to the Airport Operation Control Center (AOCC).

The TOC and AOCC are equipped with the latest information technology systems and fully digital equipment to ensure that airport operations run smoothly even in the midst of high season / peak time.

One of the positive impacts of the operation of TOC and AOCC is the high level of on time performance (OTP), compliance with operational procedures, and so on.

"All operational processes and airport services will be monitored and controlled through the TOC and AOCC, which will also involve all relevant agencies at the airport. TOC and AOCC are also a place for collaboration for all airport stakeholders (Airport, Airline, Airnav and Authorities) to make decisions quickly with the support of the most updated data, "explained Muhammad Awaluddin.

Muhammad Awaluddin said that through a focus on People, Process and Facilities, it would have an impact on improving service standards at the airport including during the long Nataru Transport season 2019/2020.

Moreover, PT Angkasa Pura II also enhances customer experience by accommodating the needs of today's travelers such as presenting digital-based services available at the Airport Digital Lounge or better known as iMATE Lounge, Airsport which is an arena for playing online games, to the premium coworking space of APSpace in Terminal 3 .

"We also campaign for the Airport Digital Journey Experience through the Indonesia Airports App on Android and iOS. Through this application passengers feel the ease and comfort during pre-journey, in-flight journey and post journey, "said Muhammad Awaluddin.

"If customer experience and operational excellence can be maintained at the highest level and continue to increase, then PT Angkasa Pura II will certainly be able to have business continuity or business continuity that is very positive and continues to grow," explained Muhammad Awaluddin.

As for supporting the smooth operation of the Nataru 2019/2020 Transportation Period, PT Angkasa Pura II will also stop work on a number of projects (project freezing) so that airport operations are not disrupted.

"In the D-5 to D + 5 period of Nataru Transport in 2019/2020, work that is considered to be able to disrupt airport operations such as runways overlay and others will be postponed. Meanwhile, work dealing with emergencies that are directly related to the safety of flight operations will continue, "said Muhammad Awaluddin.

Do not forget, the Christmas and New Year Transport Post (Nataru) will be opened at 16 airports managed by the company. At the post, various information such as flight schedules, weather information, and other information and assistance are needed for potential passengers.

PT Angkasa Pura II (Persero) currently manages 16 airports, namely Sultan Iskandar Muda (Aceh), Kualanamu (Deli Serdang), Sultan Syarif Kasim II (Pekanbaru), Raja Haji Fisabilillah (Tanjung Pinang), Minangkabau (Padang), Sultan Thaha (Jambi), Depati Amir (Pangkalpinang).

Then, Sultan Mahmud Badaruddin II (Palembang), Halim Perdanakusuma (Jakarta), Soekarno-Hatta (Tangerang), Husein Sastranegara (Bandung), Supadio (Pontianak), Silangit (Siborong-borong), Banyuwangi, Kertajati (Majalengka) and Tjilik Riwutut (Palangkaraya).