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There is a New Procedure, Handling Leftovers at AP II Airport is More Certain and Faster

07 Sep 2019

Jakarta - PT Angkasa Pura II (Persero) has implemented a procedure for handling lost items found at the company's airports.

This procedure provides certainty for handling lost / left goods. Following this, the lost / left behind items found by Angkasa Pura II personnel were also confirmed to be in a safe storage area until they were taken back by their owners.

The lost / left behind items are all items found in the terminal building area or airport land side, and not goods that are held by airport officials because they are prohibited from flying.

Lost items are also not included in the baggage of passengers who have been found lost, exchanged or left behind when the passenger has arrived at the destination airport. Passenger baggage services with such issues will be handled by the Lost and Found section of the airline.

Angkasa Pura II VP of Airport Global Service Anindita Galuh Wardhani said that the procedure for handling lost / lagged goods took effect on September 1, 2019.

"We make sure the lost or left behind items found at the airport will be stored in a certain time limit until later taken by the owner of the goods," explained Anindita Galuh Wardhani.

In detail, the following procedures for handling lost / lagged goods at Angkasa Pura II airports:

a. The shelf life of lost / missing items is 30 calendar days.

b. Special items in the form of food and dangerous goods (dangerous goods) are 1x24 hours.

c. If the item is taken after it has passed the shelf life it will be subject to a goods storage fee.

d. Items which are past the shelf life and are not claimed will be donated or destroyed / destroyed (certain categories).

As for airplane passengers and airport visitors who feel their goods are lost or left behind, they can report via the website and Airport Contact Center 138, or directly contact Angkasa Pura II Customer Service at the airport.

Airplane passengers do not need to worry if they feel the goods are left behind at the airport, because the airplane's passenger terminal is equipped with CCTV that monitors movement in almost all terminal rooms.

At the terminal there are also many customer service personnel who are ready to respond quickly to passenger reports related to lost / left behind items.

Every incoming report will be followed up in the field by involving interested personnel such as Aviation Service, including CCTV tracking until the item is identified or found.

If the lost / left item has been found, the procedure for retrieving is very easy and fast because it also utilizes the application.

The owner of the goods is enough to bring the claim ID, then fill in the Minutes of Handover (BAST). Then, AP II personnel simply upload the BAST along with the photo of the handover documentation to the LOSI application. If the owner of the goods is represented, he must bring a power of attorney.

Following this applicable procedure, Angkasa Pura II applies a transition period by establishing a number of policies on lost or left behind goods that have now been discovered at the airport, as follows:

a. All items found before 1 January 2019 will be destroyed / donated.

b. All items found in the period of 1 January 2019 to 31 August 2019 will be destroyed / donated 30 calendar days after publication.

c. All items found after August 31, 2019, follow the applicable provisions (new procedures that take effect starting September 1, 2019).

This procedure for handling lost or left behind goods applies at all airports under the management of Angkasa Pura II, which currently totals 16 airports.