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Departure Passenger

HOW SHOULD I PREPARE MY TRIP?

1.       Make sure your trip is urgent.

2.    Check the condition of your destination country / region and make sure the country / region can receive your visit. To find out whether the destination airport serves flights or not, you can check on
this page
.

3.    Provide yourself with the information on how to deal with the risk of contracting Covid-19. Here are some tips you can find out about the Covid-19, just click on this link.

4. Make sure you have brought the Covid19 test result letter and it shows a negative result.

5. Equip you with information on how to deal with the risk of contracting COVID-19. You can find some tips here.

6. Download and activate the Peduli Lindungi application on your mobile phone. You can download it here.


IS THE PASSENGER SHOULD ARRIVE EARLY TO THE AIRPORT, ESPECIALLY THOSE WHO WANT TO FLY?

1.   To all the passengers who want to fly should arrive early to the airport around 2 -3 hours before departure.

2.       If there is unclear information, you can contact 138 (Airport Contact Center) or Airline Contact Center.

3.       You should comply to all the health procedures for the prevention of transmission of Covid-19.


WHAT IF (FOR EXAMPLE) I HAVE COLD? CAN I STILL FLY?

1.       First, passenger will be screened for temperature using Thermal Scanner and Thermal Gun. If your body temperature is >38C then we will be conducted an interview and anamnesa by the doctor to determine whether you can continue the journey or not.

2.   We urge passengers not to leave the house except for urgent matters and always comply with government recommendations.


WHAT IF MY TRIP IS AFFECTED?

The spread of Covid-19 has occurred in various places. Some countries have restricted or closed for crossings. For changes or cancellation of travel tickets, you can contact your airline or travel agent.


CAN I STILL GO ABROAD?

Since Covid-19 became a pandemic, each country has its own restricted policy. You should first understand the policies of the destination country. This information can be obtained on this page.


WHERE CAN I SEE THE LATEST FLIGHT SCHEDULES?

You can view the flight schedules through your airline website or travel agent and through our Indonesia Airports application (InAirport), which is available in Android and iOS versions.


CAN I STILL DOING THE DOMESTIC FLIGHTS?

Based on SE Number 9 of 2020 issued by the Task Force for the Acceleration of Handling COVID-19, travel restrictions have been made by the government, where residents who wish to travel must have COVID-19 free information. It can be the Rapid test or the PCR test.

Procedure for passengers traveling?

  • There are only 2 entrance of departure gate, Terminal 2 - Gate 4 and Terminal 3 - Gate 3. At each point, there is a Command Post for the Acceleration of Handling COVID-19, which is part of the Task Force for the Acceleration of Handling COVID-19.
  • Still at the same post, prospective airplane passengers are required to fill out a Health Alert Card (HAC) and an epidemiological investigation form provided by Health Office Port personnel.
  • If all complete files and HAC and epidemiology forms have been filled in, then the prospective passenger will show the results of the COVID19 test to the Health Office Port officers, which will be validated by the Health Office Port.
  • Prospective passengers then head to the check-in counter to get a boarding pass.
  • After the check-in counter, passengers then head to Security Check Point 2. At SCP 2, Aviation Security personnel will check prospective passengers, boarding passes, and personal identities.
  • Passengers then go to the boarding lounge

 

WHAT PROCEDURE SHOULD I GO THROUGH WHEN I FEEL SICK WHEN I ARRIVE AT THE TERMINAL  (DEPARTURE)?

The procedure that will be passed by passengers at Terminal (Departure) are:

1.       The officer will check the body temperature in the area that has been determined.

2.       Wash your hands using water and soap or alcohol-based hand wash. Passengers are also directed to disinfectant walk-through facilities.

3.       Use a mask when you have a cold or cough. Pay attention to how to use the mask properly.

4.       Pay attention to ethics when coughing / sneezing.

5.       Contacting health workers in the area of international arrivals when feeling sick to get help or care.

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